Do you agree with Eyebuydirect’s star rating? Check our FAQ. Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Many choices and fair prices! It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! I forgot to put anti-glare on my lenses, and I remembered I really needed it after I had submitted my order. Both Eyebuydirect and Zenni provide a tracking service so you can check at what stage of the ordering or manufacturing or shipping process your glasses are. ... Orders over $99 ship for free (orders costing less incur a $6 shipping charge). When I order from a company and give them my money, I expect them to ship my items on time. as 2 you only receive 1 pair . I would be fired if I treated a customer this poorly! They don't send tracking #'s either. Review #853127 is a subjective opinion of poster. I will definitely be buying from them again this year. Which was none in my case. EyeBuyDirect ships to U.S. customers through USPS and UPS next day air . EyeBuyDirect ranks 1st among Sunglasses sites. Review #1125997 is a subjective opinion of poster. I wish I could request the over the ear bars to be bent more. Get this *** done people! Final Thoughts on this EyeBuyDirect Review. It costs $9.95 for Domestic Shipping in Canada through Canada Post. Frist and last time ordering from this site. It also gave me the option to try glasses on by using a also had an option for my eye problem. I really want those but I got another cute pair. The process for shipping to Canada is easy and reasonable. This one was bigger than the original one I sent back. I liked how it explained the various options. Live chat is your best bet for help, but still won't send you a link. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. I asked her how that was not fraud and she hung up on me. this is the same thing that happened to me. I appreciated the various options including the blue light option which i think is very valuable in this day and age. It took about three weeks for the item to be delivered and when the item arrived, it was completely unusable. PLUS I had to mail back both pairs on my dime. The company called me on unknown. I wondered what kind of operations EyeBuyDirect was running. 5. Review #543422 is a subjective opinion of poster. This company is not convenient what so ever. I've given up on returning them. The prescription was wrong with both lenses severely blurry. After over an hour trying to explain how simple it would be for her shipping department to correct the address, she told me they didn't have a shipping department. Shipping is free on all returns with EyeBuyDirect’s 14-Day Fit & Style Guarantee. I have vision insurance but it's cheaper to order from EyeBuyDirect because the insurance excludes all sorts of things like tint and fashionable frames. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. Review #1454556 is a subjective opinion of poster. Discount offered but not applied. You can also often find an EyeBuyDirect promo code for free shipping. I love eyebuydirect! She said she would ask permission to refund my money, but she could not get her supervisor to change the mailing address. So...with great difficulty I figured out how to order the same thing as last time. Still no glasses and I'm out the funds. :), Three weeks ago I got an email from them that they had shipped my, i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money. I called and asked for my money back. Terrible customer service (actually, no customer service). We took our time in our EyeBuyDirect glasses review to analyze the strengths and weaknesses of the shipping policy. For Australian customers, EyeBuyDirect ships … Review #1119876 is a subjective opinion of poster. | Read 21-40 Reviews out of 15,058 Had the same experience with the BOGO offer . 6. Review #959880 is a subjective opinion of poster. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews (page 2) on Australia's largest opinion site The choices were clearly presented and my information was easily entered. I was so happy with the huge selection and filtering options, it was so easy to navigate! Very easy to order. Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a … Check out what 14,057 people have written so far, and share your own experience. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. Review #1229725 is a subjective opinion of poster. Ordered glasses, took 3 weeks. EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please, I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. It was so easy to try on the glass and I can't wait to try them on ! EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Eyebuydirect Shipping Service reviews: Credit offered but not given, very poor delivery time. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. What happened? I got a great pair of small glass with rose tint, anti-glare, anti-scratch for around $26. I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Zenni Optical Eyeglasses (28 reviews) Review #497231 is a subjective opinion of poster. The frames were complete garbage,flimsy and toy like. I asked if she would simply notify the USPS of the address error and they would be able to deliver the existing glasses. No refund after a month of returned frames. I can't wait until they arrive! Only the latest review will count in the company's TrustScore. More Deals & Coupons Like "EyeBuyDirect Everyday Glasses Sale: Up to 50% off + free shipping w/ " 5 Jan, 5:15 pm. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. Rude of me even to ask about the glasses as well. EyeBuyDirect New Looks Sale: Up to 50% off. you have to research each frame measurements to make your choice. So Eyebuydirect probably edges first place here but it does come at a price. Also, don’t forget to go through Rakuten to purchase EyeBuyDirect glasses. EyeBuyDirect ranks 1st among Sunglasses sites. I told her that I wanted my money back IMMEDIATELY. Nunca me llego el pedido. Since 2006, this retailer has offered affordable in-house eyeglasses. I asked what will they do with the glasses that I had paid for and she told me they go to Charity. Terrible! Service 371 It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. Do you agree with Eyebuydirect’s star rating? Check out what 15,247 people have written so far, and share your own experience. Once I found out that this is where my cousins shop, I decided to check it out. So I asked for billing, she told me they did not have a billing department. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. Against my better judgement, I decideced to order again with them. The glasses are super high quality! Woot! Review #540557 is a subjective opinion of poster. Review #2121934 is a subjective opinion of poster. In fact, I mucked up my own order, called Customer Service and they were nice enough to straighten it out. 1 review for, 5.0 stars: 'I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. It was easy to understand. Ordering eyewear online made easy. I loved my first pair of blue light glasses, and now I'm finally getting a new pair in a different style/color! They're shipping from texas, not China. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews on Australia's largest opinion site My prescription has been getting worse steadily so I have frequent changes, and eyebuydirect is a great place for me to go to get new glasses! Reviews for the real world. Review #1133402 is a subjective opinion of poster. It comes right after some EyeBuyDirect details! Getting new glasses is always such a hassle. My first pair is scratched up, because they fall off my face. Never had a problem with timeliness or quality. offers both regular and prescription eyeglasses and sunglasses. I will be using this company's services again. Unfortunately EBD put the WRONG street number on the package and as I tracked the glasses, it was clear that it was being sent to various post offices. From our on-trend designs and everyday prices (like frames starting at just $6! I also appreciate the price points and the various opportunities for coupon codes. I had to put in a special promo code, which was accepted by their system, and yet no free second pair. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. POOR CUSTOMER SERVICE NO KINDNESS NO HELP AT ALL THANK YOU FOR NOTHING. I received an email promising me 2 for 1 on my next order. Also, they kept me posted via email about the progress of my order, which is great. I may never buy them in person again. Started March 31st... Its May 24rd. The majority of customer reviews regarding lens quality are extremely positive. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from to Buzzfeed and more. Could not see so I took to the optometrist to check them. Came out to be just under the original cost. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. EyeBuyDirect, Inc. Eyeglass Suppliers. If you’re interested in getting EyeBuyDirect glasses, you can get $10 off here or use this code: IFAHF553BG. Customers say that the company provides a large … So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. 2.5 weeks later I received the second wrong prescription. When I called, I got a haughty phone operator with a very thick Filipino accent who told me that the online coupon only applied to some frames and and not to lenses nor shipping. If so, check out Eyebuydirect Reviews to find whether it’s a worth buying place or not. Ridiculous! EyeBuyDirect Shipping Policy. Offer made to give free frames but not lenses . Eyebuydirect - Still waiting - Shipping method is terrible. Thank You for Your Reply! Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks. This company is awful. I’m very happy with my EyeBuyDirect purchases. Huh....I think I'll just go to a local store then. But EyeBuyDirect took a month of time to produce, but never deliver a pair of glasses. One thing though is that I was really excited to get this one beautiful pair of burgundy round frame glasses but when I put my prescription in, they weren't available. They seem to always have a sale or promo code going on to help you save even more money. | Read 341-360 Reviews out of 14,057 EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. Eyebuydirect - Stay away from this "business". Check out the latest EyeBuyDirect Coupons and Promos. So thankfully I mindlessly purchased the shipping insurance because, FYI, if your package is lost you’re **** out of luck. If you intend to do business with EBD, do such with extreme caution. Would you trust them? Eyebuydirect reviews ( Lost Package. She laughed and said they were so far off they must be for someone else. EyeBuyDirect Frame Quality – 9.5/10 The tracking number is useless. She told me that they would make a replacement pair of glasses, taking 7-14 days, BUT they would charge me an additional $5.95. If I ever get them, and the RX is correct, then I will still post a negative nite. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. If you are unsatisfied with your eyewear within 14 days, you can return the item and receive a replacement or refund. | Read 14,781-14,800 Reviews out of 15,247 Rights Reserved, You Are About to Contact Coupon by Coupons Editor . Not happy. They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! Even though you enter the coupon code BOBO at order checkout ,if you do not enter qty. I am hoping the experience I have turns out to be very satisfied. Reviews. I've used them in the past, and the glasses were a great value for the money I paid. I won't be ordering from them again. Come on! finding frames.